Responsible Gaming
Gaming Should Be Entertainment
At richard casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it carries the risk of financial loss. Only gamble with money you can afford to lose, and never chase losses by gambling more.
Age Verification
In Australia, you must be at least 18 years of age to gamble legally. We are committed to preventing underage gambling. If you are under 18, or if you know of anyone underage gambling, please do not use our services and report the matter to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognise any of the following warning signs in yourself or someone else, please seek help immediately:
- Chasing losses by gambling more to try to recover money lost
- Hiding or lying about the extent of your gambling
- Gambling with money intended for essentials (rent, bills, food)
- Experiencing anxiety, depression, or irritability related to gambling
- Neglecting work, study, family, or social relationships due to gambling
- Increasing the amount of time or money spent gambling
- Failed attempts to cut down or stop gambling
- Borrowing money to fund gambling
- Feeling a need to gamble to escape problems or negative emotions
- Neglecting personal hygiene or health due to gambling
Self-Help Tools
We provide a range of tools to help you manage your gambling responsibly:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit into your account
- Loss Limits: Set a limit on how much you are willing to lose before you stop gambling
- Reality Checks: Receive reminders about how long you have been gambling and how much you have wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break from gambling
- Account Closure: Close your account at any time if you wish to stop gambling
If you wish to use any of these tools, please contact our customer support team or visit your account settings.
Support Organisations
If you are struggling with problem gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling and support services for problem gambling in Australia. Call 1800 858 858 (free call).
United Kingdom
- GamCare: www.gamcare.org.uk — Free support, advice, and counselling for problem gamblers in the UK.
- GamStop: www.gamstop.co.uk — National self-exclusion scheme allowing you to self-exclude from all UK-licensed online gambling operators.
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Resources and support for problem gambling in Canada.
United States
- National Council on Problem Gambling: www.ncpgambling.org — Call the National Problem Gambling Helpline at 1-800-522-4700 (24/7, free and confidential).
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Provides information and support for problem gambling in Germany. Visit their website or call their helpline for more information.
If You Need Help
If you or someone you know is struggling with problem gambling, please reach out for help today. There is no shame in seeking support. Problem gambling is a recognised health issue, and help is available.
Contact one of the support organisations listed above, speak with your doctor, or reach out to a trusted friend or family member. You do not have to face this alone.